welcome
TURN·KEY
/ˈtərnˌkē/
Adjective of or involving the provision of a complete product or service that is ready for immediate use
HW Interiors was officially incorporated in 2016, combining Heather’s unique aesthetic & Lisa’s
organizational skills into a design firm that addresses the two things all clients desire from an interior designer: beautifully comfortable spaces
executed in an efficient manner. Since then we have completed countless projects both locally &
across the US & Puerto Rico.
HW's dedication to perfection is exhibited throughout our portfolio. Each finished space is turnkey -
functional, comfortable, accessorized, & styled right down to the last beautiful detail.
HW Interior's work has been featured in Luxe Magazine, Wall Street Journal, HGTV Magazine, and many others.
HEATHER WEISZ
Principal Designer
LISA HYNES
Director Of Operations
EMMA MADERO
Junior Designer
We strive to be as communicative as possible!
We do our best to answer all emails and texts within 24 hours, Monday through Friday 8-5. We only ask that you remember that there are no design
emergencies. Construction-related issues will be managed
appropriately whenever they arise. We are always 100%
transparent with our clients in every aspect.
Your contract calls for one round of included revisions. After that, you will be billed hourly for all revisions
requested. Please remember, you came to us because you loved our aesthetic. Try to trust the process and us! The clients who are the most trusting end up with the most amazing projects.
All proposals are good for 7 days. Price increases are happening daily as the costs of materials & freight are constantly changing.
After 7 days, we must bill hourly to recheck stock & pricing.
Parties do not make things happen sooner and Christmas is not a deadline! We want projects
finished as much as you do and we will strive to make that happen as quickly as possible.
Complaints or bribery will not expedite the end
product, it will only make an enjoyable experience become stressful & unpleasant.
Purchased products will be ordered only with a signed proposal & a deposit of 100%, with No exceptions.
Construction management will require a deposit & progress payments as outlined by your designer based on the construction schedule. All initial retainers are non-refundable.
It will ALWAYS take longer than they tell us, particularly in today's pandemic climate as most manufacturers are working at lower capacity in their factories.
Many items that we are currently sourcing are on backorder, so there may be a longer wait for the magic to happen than usual. However things are slowly improving with the supply chain, so we are optimistic.
Once we commit to a custom item and sign off on it, we own it & it cannot be returned.
A custom piece also requires ample time to produce. Ironically the lead times for custom are currently better than some factory leads.
We will always bring a sample for your approval. The more natural the materials, the more possibility of variations there are. This is normal and we embrace it but not all clients do (Hence this disclaimer).
Receiving & Delivery is from our local receiving warehouse to your job site. This charge is based on the number of items, number of men
needed, and location. If the items need to be warehoused until installation there will be an additional storage fee.
These costs are usually 8-10% of the overall budget of your job so please plan accordingly. Delivery is billed after completion and this service is non-negotiable if you want to work with us. Our receiver is VERY important to us.
They are responsible for receiving your items, inspecting them upon receipt, documenting any flaws or damages for us to process claims, storage of these items until delivery, disposal of all pallets, crates
and packing materials and ultimately white glove delivery and placement in your home.
RE-STOCKING FEE + CANCELLATIONS
Sometimes a factory will allow merchandise to be returned with a restocking fee. This fee ranges from 20% to 60% plus the freight to return the item & the billable hours to HW for processing the return and the shipping cost.
Sometimes a factory will allow cancellations if the items have not been shipped but often there is a cancellation fee. The client will be responsible for paying these fees. By paying an invoice, you are agreeing that you love everything we’ve selected and that you acknowledge these fees.
There are delivery charges from the manufacturer to our receiving warehouse.
These charges can vary based on fuel costs and surcharges at any given time. Freight for your large items will be estimated on your invoice and any balance due or credit issued once actual freight costs are charged will be charged or credited to your account. Freight costs are rising daily and costs quoted to us at the time of order have often increased by the time your order is ready to ship.
Merchandise may be damaged in shipment. Resolution may be in the form of discounts, pick up & reshipping of the item, or local repair. The factory will resolve this in as timely a manner as possible, but please understand that it is part of the process.
Once we commit to a custom item and sign off on it, we own it & it cannot be returned.
A custom piece also requires ample time to produce. Ironically the lead times for custom are currently better than some factory leads.
We will always bring a sample for your approval. The more natural the materials, the more possibility of variations there are. This is normal and we embrace it but not all clients do (Hence this disclaimer).
Receiving & Delivery is from our local receiving warehouse to your job site. This charge is based on the number of items, number of men
needed, and location. If the items need to be warehoused until installation there will be an additional storage fee.
These costs are usually 8-10% of the overall budget of your job so please plan accordingly. Delivery is billed after completion and this service is non-negotiable if you want to work with us. Our receiver is VERY important to us.
They are responsible for receiving your items, inspecting them upon receipt, documenting any flaws or damages for us to process claims, storage of these items until delivery, disposal of all pallets, crates
and packing materials and ultimately white glove delivery and placement in your home.
Our office will schedule installations & deliveries. We try to make deliveries as smooth as possible. Very occasionally an issue could arise but our team members will always be present & ready to assist. Working as a team assures that any problems we have will be solved. These are the days that we will be bringing out all of your furnishings & making the magic happen.
We require our clients to be absent from their homes during install days, with no exceptions. Please don’t ruin the big reveal by being home during the installation.
It’s better this way, we promise!
thank you
For trusting us to make your home incredible. We are excited to collaborate with you.